MESSAGING

Unified conversations

Unified messaging to help your team reply faster, eliminate delays, and boost customer satisfaction across every channel.

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Unified inbox preview: conversation list across WhatsApp and email, message thread with AI summary, assignment cascade, smart templates, and team performance KPIs.

Messaging, made simple

Empower your team to communicate efficiently, keep track of every interaction, and provide exceptional customer support effortlessly.

Centralize all your conversations

Bring every customer message into one shared inbox, keeping your team responsive and organized.

Unified inbox 23 open
Mine · 3Unassigned · 8All
Stuart ColemanQuote
Typing
25/Feb2
Victor ReynoldsInvoice
Re: Invoice #INV-1208 — payment confirmation
07/FebR
Northgate · Group
Sara closed the conversation
24/JanS
Lucio Spare PartsUrgent
I need a brake disc for a 2018 Focus, urgent.
21/Jan1
AI Henry tagged 4 new threads · 2 positive, 1 urgent, 1 awaiting reply.

Keep conversations flowing automatically

Assign or reassign messages seamlessly, ensuring balanced team workloads.

Auto-routing Automated

Visualize your team's performance

Track conversation metrics through intuitive charts and dashboards, and continuously improve your team's responsiveness.

Team performance Live
Conversations
5,008+12%
03/0103/24
First reply
3m−24%
03/0103/24
Waiting time
4m−18%
03/0103/24
SLA SLA target met across 3 channels — agents on track today.96%

Respond faster with smart templates

Use dynamic templates to streamline replies and ensure consistent messaging.

Smart templates 1-key
Stuart Coleman·+351 912 345 678
Type / to insert a template
3 matches
Quote updatedENInvoice readyENFollow-upEN
Vars Stuart #4821
14:38
Stuart Coleman
Hi! Any update on the discounts for quote #4821?
14:37
Hi Stuart, we've reviewed your quote #4821 and applied updated discounts. Let me know if everything looks good.
14:38
Connected channels

Every channel your customers use — one inbox.

Plug in WhatsApp Business, your email accounts, and your storefront chat in minutes. No new tools to learn, no conversation lost.

Groups

WhatsApp Business

Connect through the Meta Cloud API, run team-wide WhatsApp groups, and stay inside the 24-hour window with approved templates.

Meta Cloud API

Email

Bring Gmail, Office 365, or any IMAP mailbox into the same shared inbox — with rich-text templates, signatures, and SLA timers.

Gmail Office 365 IMAP
Embed

Web Chat

Drop a chat widget into your storefront — Shopify, PrestaShop, or any site — and route incoming questions like every other channel.

Shopify PrestaShop Any site

Shared inbox

Unify WhatsApp, email, and other channels in one place.

Faster response times

No more delays — answer customers as a team, instantly.

Multi-user threads

Collaborate on the same conversation without overlaps.

SLA management

Define response time goals and track team performance.

Custom message templates

Save time with ready-to-use replies tailored to your business.

AI summaries

Let AI turn long threads into sharp, actionable summaries.

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