Live call events from your PBX land inside WiseParts — matched to the customer, ready for a quote, with missed calls already queued for recovery.
WiseParts isn't a phone system — it makes the one you already use far more useful.
Inbound calls surface as a live floating bar with the matched customer, status, and one-click actions to answer, jump to the profile, or build a quote — without app-switching.
The last five calls live behind a single button: direction, outcome, and a jump-link straight into the customer's quote builder.
Canceled, no-answers, and failures roll into a dashboard widget. When a rep calls the same number back, the original lost call flips to recovered — and the seconds-to-callback are recorded.
Calls per day and per hour, status mix, operator rankings, and quote conversion — every widget filterable by call-center team.
Phone numbers match against customers, branches, and contacts — single match auto-links, multi-match lets the rep pick.
Click Incoming Call from the order screen and the caller's number, customer, and channel are pre-filled in the quote header.
Slice every dashboard widget and report by call-center team or individual operator — managers see what they own.
Outbound to a missed number flips the original to recovered and stamps the elapsed time — a real KPI for follow-up speed.
Queued · Ringing · Answered · Completed · Canceled · No Answer · Failed — every transition timed and logged.
Real-time webhooks or direct APIs from your telephony provider — WiseParts consumes events, never replaces the phone system.
A specialist walks you through your data — no slides, no hard sell.
No credit card required · 30-min walk-through
