Features
Our mission is to provide the most comprehensive and user-friendly commercial operations platform for auto parts distributors.
Every customer is special
Track all interactions with your customers and get to know them better.
Provide your teams with really valuable information and help them leverage your customers for more sales.
Customer Profile
Access all your customer from one spot. You can integrate data from various sources, including your DMS/ERP, and enrich the profile with custom attributes.
Customer Feedback
Create custom scripts to be filled by your sales reps while doing activities. Our AI will assist you giving insights of what is happening and will also summarize things for you.
Prospects
Create and manage your prospects from the day you first get to know them until they become the next big thing for your business.
Segments & Categories
Create highly flexible segmentation schemes to easily organize your customers by service levels.
Create multiple categories to easily navigate through Analytics tools.
Notes & Tasks
Manage your workflow by creating, assigning, and tracking tasks. Capture key information, set reminders, and ensure timely follow-ups to enhance team collaboration and organization.
Sales reps with superpowers
CENTRIX gives your sales reps complete control over all customer data and interactions while actively promoting efficiency in their planning and daily activities.
Analytics 360
An easy-to-use analytics tool to access all sales history and identify right away what opportunities you are missing or what products / brands are thriving (or not).
Automatic Planning
Increase your daily visits while decreasing travel time and expenses. You can setup optimized custom routes or simply let CENTRIX define them for you based on your customers trends and importance.
Goals
Assign your team's goals so that you can easily monitor sales performance.
Agreements
Create and monitor your customer agreements and bonuses.
Geo Management
Assign sales reps to customers based on geographic location, ensuring efficient and personalized service in each region.
Teams
Collaborate effectively by organizing your sales team into groups. Assign roles, track performance, and manage communication and goals seamlessly.
Integrated order system with self-service customer portal
Give your parts specialists time to focus on what is their mission, be accurate and fast giving quotes and technical advices to your customers.
Order system
Integrate CENTRIX with your DMS/ERP to create and manage quotes right away from CENTRIX.
You will be able to handle partial ordering, versioning, customize mandatory fields, etc, while having real time AI assistance.
Smart Links
Share your quote via e-mail, WhatsApp or SMS with a smart link that gives your customer the ability to convert any quote into order or give you feedback via integrated chat.
Advanced analytics
Your orders and quotes will rapidly generate data that CENTRIX will use to help you be faster and more accurate when giving quotes. Increase quote conversion with our data-driven system.
Automations
Easily create automations to follow up your quotes and immediately increase your conversion ratios with zero human effort.
Order Feedback
Give your customers the ability to give you feedback about why they are not closing the deal on a product level. Price is too high? Short on stock? From now on, you will effectively know.
Voice API
Integrate your Contact Center Solution with CENTRIX so that your team has context from who's talking to them, enrich contacts and rapidly navigate to customer.
Dashboards and reports for everyone
Our curated dashboards are available throughout CENTRIX hubs, each featuring insightful and easy-to-read widgets. You can also create custom dashboards and access dozens of reports, which can be configured for scheduled delivery to your inbox.
Dashboards
From Sales to Customers, our curated Dashboard offer the most relevant information of your operation..
Reports
Our reports are highly customizable and filterable. You can also configure them to be delivered in your inbox or event a 3rd party service on a given schedule.
Artificial Intelligence
You will encounter our AI assistant Henry all over CENTRIX. Our AI will help you with many things, from summarizing visits reports to giving you insights of why a certain customer is buying less.
For manufacturers and retail networks
Do you have a network of wholesalers/retailers? Distribute CENTRIX over your network.
Access data and help them drive their businesses to success.
Build aggregated knowledge and get to know your end customer better.
Network management
You can setup multiple branches and let each one act independently while having the helicopter view.
Goals & Reporting
Drill down in your branches activity, from sales to customers activity. Setup goals and monitor them at branch level.
Sharing
You can centralize what is most important for your business on a global approach, like segmentation schemas, customer groups, etc.
